We have cost-effective solutions for your community-serving organization! 

According to the CDC, 

"The ideas people have about health, the languages they use, the health literacy skills they have, and the contexts in which they communicate about health reflect their cultures. Organizations can increase communication effectiveness when they recognize and bridge cultural differences that may contribute to miscommunication."

Curriculum Development 

A region-specific curriculum for a self-sustaining Cultural Competency and Health Literacy training was developed, by Martine Hackett, Ph.D. Assistant Professor, Public and Community Health Programs, Hofstra University and the National Center for Suburban Studies, Suburban Health Equity Institute. Dr. Hackett's expertise encompasses culturally competent and health literate strategies, maternal-child health, infant mortality, health communications, and health disparities. Her vast experience working with community organizations is a testament to the quality of the cultural competency programs. 

Program Mission

To advance cultural and linguistic competence, promote effective communication to eliminate health disparities, and enhance patient outcomes.

 

Programs Offered

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Based on the same region-specific curriculum, there are two kinds of CCHL trainings your organization can participate in.

 

Virtual Training	VS	Train-the-Trainer
For those who prefer a web-based training		For those who prefer an in-person training
For organizations who are unable to appoint a "Master Facilitator" staff member. For example, smaller staff, no background leading trainings, new to cultural competency/ health literacy  strategies		Designed for organizations who have the capacity  to appoint a CCHL "Master Facilitator" within their organization
Virtual trainings are recorded for organizations who want to upload the training to an internal learning management system Interested? Click here		After the initial training, certified Master Facilitators are able to lead an unlimited number of 1.5-hour internal staff trainings OR 7.5-hour Train-the-Trainer sessions. This provides organizations with the flexibility to develop and sustain a comprehensive plan for training all internal staff members on the value of CCHL.
Recordings can be saved and viewed multiple times in the future for reference and for new trainings		Self-sustaining model that can tailor the curriculum to your organization's needs. Master Facilitators can lead group trainings during orientation sessions for new hires, for annual employee updates and trainings, for community partners, and more

 

What is the Virtual Training?

This 90-minute virtual training is designed for organizations looking for a flexible option to conduct CCHL staff trainings. Every organization is unique, with varied staff sizes, space, resources, and needs. Which is why this adaptable training may be the right option for your team. 

Virtual trainings take place on set dates via Webex, with curriculum expert Dr. Martine Hackett leading each session. During these interactive trainings, participants are able to respond to live polls, pose questions, and share feedback about the program. 

With this training, you can invite your entire staff to participate together during a lunch break. We will ask you for the names of everyone who attended the session to capture attendance. 
 
Does your organization keep track of annual updates or staff trainings through a Learning Management System (LMS)? Are you interested in uploading a training video to your LMS platform? If so, click here.

Curriculum

Through self-reflection and discussion, this interactive  webinar will address,

• Health Equity - the social determinants of health through local stories, and place + health
• Unconscious bias
• Cultural Competency-Humility - CLAS Standards, addressing cultural issues, and cultural differences on Long Island and Queens
• Health Literacy - how health literacy impacts health, guidelines for health literate materials, and the teach-back technique

Who should register?

Professionals from community-facing, human service organizations in Queens, Nassau, and Suffolk counties including physicians, community advocates, health educators, social workers, administrators, clinical professionals 

Faculty

Martine Hackett, Ph.D. Assistant Professor, Public and Community Health Programs, Hofstra University and the National Center for Suburban Studies, Suburban Health Equity Institute. Dr. Hackett's expertise encompasses culturally competent and health literate strategies, maternal-child health, infant mortality, health communications, and health disparities.

 

What is the Train-the-Trainer (TTT) Program?

Train-the-Trainer is the self-sustaining model of both teaching the CCHL material, as well as teaching how to teach it.

This curriculum covers,

• Interactive self-reflection and discussion
• Review of the staff training curriculum

• Facilitation skills and tips for trainers
• Hands-on practice for trainers

During this FREE training, participants will acquire a cultural competency and health literacy toolkit, access to didactic presentations, valuable resources that can be used to activate culture change within their organizations, and the skill-set needed to lead the two variations of CCHL training sessions.

The structure of the sustainable teaching system is mapped out below. Click to enlarge.

Who should apply?

Professionals from community-facing, human service organizations in Queens, Nassau, and Suffolk counties. 

These participants will become facilitators, capable of leading their own Cultural Competency and Health Literacy Trainings either within their organizations or for community partners. Participants preferably have experience leading groups, and may draw from a variety of professions, including community advocates, health educators, social workers, administrators, clinical professionals, and beyond. 

Your Commitment

• Facilitators' organizations will commit to facilitating a 1||special189||-2 hour internal staff training
• Master Facilitators must attend the entire 7.5-hour training session
• MFs will communicate regularly with the designated contact to report progress and set up new trainings for future workforce members

Previously offered program

To address the health equity needs of targeted demographics, the Long Island Health Collaborative asked for and responded to feedback from members and participants regarding under-served populations in our region. Together with the help of an advisory group and regional experts, the CCHL program offered an LGBTQ health literacy and cultural competency module in winter of 2018 called, LBGTQ Health, an awareness-raising training. 

This module's curriculum and distribution was influecned by a consortium of LGBTQ regional experts in the field. 

Read more about LBGTQ Health, an awareness-raising training, and the module's outcomes.

LGBTQ Health, module and outcomes

 

Regional Partnership

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A partnership and consistency across Long Island's Queens, Nassau, and Suffolk Counties

The Long Island Health Collaborative (LIHC), funded by the NYS Department of Health as a Population Health Improvement Program, is an extensive group of committed partners who agree to work together to improve the health of Long Islanders. 

Nassau Queens Performing Provider System (NQP) and the Suffolk Care Collaborative (SCC) are the two entities responsible for implementing New York State's Delivery System Reform Incentive Payment (DSRIP) throughout the Long Island region. DSRIP projects require these organizations to provide cultural competency and health literacy training for their attested partners. 

The LIHC, NQP, and SCC are working together to ensure that cultural competency and health literacy strategies are in alignment. Working collectively allows these organizations to better serve community members. 

What is the LIHC's Role?

The Long Island Health Collaborative is here to support our partners in a variety of ways. Our services include,

Strategic Planning

• Assist organizations in developing strategy for training staff on cultural competency/health literacy
• Identifying community trainers who may be able to visit your organization to provide on-site trainings 

Supporting TTT Master Facilitators

• Providing trainers with updated curriculum materials and access to additional resources
• Collecting, analyzing and maintaining program feedback as part of program evaluation processes
• Hosting training refresher sessions for Master trainers 

Evaluation and Metrics 

• Incorporating your suggestions into program updates and revisions
• Tracking trainings that take place across Queens, Nassau, and Suffolk County to quantify our programmatic reach
• Providing annual cumulative reports
• Continually measuring evaluation strategy across programs 
• Serving as the centralized hub for CCHL activities

We are here for you! 

For more information, contact the Long Island Health Collaborative at (631) 963-4156 or info@lihealthcollab.org.